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Case study – read how we helped

Jun 11

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Thursday, June 11, 2015  RssIcon

For many businesses, recognising that the writing skills of your employees are not quite where they need to be is not an easy thing to admit. However, most businesses find that there is room for improvements and it’s our job to build both writing skills and confidence.


This short blog, shows how we helped two organisations – Origin Housing and United Response – who both recognised that improvements needed to be made to the report writing skills of their employees.


Origin Housing


Origin Housing is a provider of affordable housing, care and support services in London and Hertfordshire. They own and manage over 6000 homes and customers and have an annual turnover of over £50 million.


Employees at Origin Housing received business writing training that was very specific to the types of reports they were required to write, such as ‘Significant incidents report’; ‘Monthly meeting reports’; Support plans for individuals’ and ‘Handover notes’. We showed them how to structure and plan these reports as well as instil the characteristics of good business writing, such as checking and editing work prior to submission.


United Response


United Response is a charity that provides support to people with a wide range of disabilities; with the aim of ensuring that disabled people live as independent life as possible.


We worked closely with two groups of employees to deliver slightly different training geared towards their level of seniority and the nature of the reports they were required to write, such as ‘Tender responses’; ‘Executive Committee reports’ and ‘staff warnings’. After an initial group training session, our trainers worked with staff on a one-to-one basis to give tailor-made feedback and advice to all the delegates.


In both instances, the delegates received personal feedback from one of our experienced tutors. Everyone left with a ‘Personal Prescription’ with practical tips that they could implements as soon as they returned to their desks.

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